Bug #12887: fail to restart certain services on Ubuntu because of incomplete detection of systemd/upstart - Rudder - Issue Tracker

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Bug #12887

closed

fail to restart certain services on Ubuntu because of incomplete detection of systemd/upstart

Added by Nicolas CHARLES almost 6 years ago. Updated almost 2 years ago.

Status:

Released

Priority:

N/A

Assignee:

Nicolas CHARLES

Category:

Generic methods

Target version:

4.1.13

Pull Request:

https://github.com/Normation/ncf/pull...

Severity:

UX impact:

User visibility:

Effort required:

Priority:

Name check:

Fix check:

Regression:

Description

On a Ubuntu 16.04 node, cron cannot be restarted by system technique - it is correctly running ( /usr/sbin/cron -f ), but verbose output says

rudder  verbose: B: *****************************************************************
rudder  verbose: B: BEGIN bundle service_action( {"cron","restart"})
rudder  verbose: B: *****************************************************************
rudder  verbose: V:     +  Private parameter: 'service_name' in scope 'service_action' (type: s) in pass 1
rudder  verbose: V:     +  Private parameter: 'action' in scope 'service_action' (type: s) in pass 1
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 1)
rudder  verbose: V:     Computing value of 'canonified_service_name'
rudder  verbose: V:     Computing value of 'canonified_action'
rudder  verbose: V:     Computing value of 'old_class_prefix'
rudder  verbose: V:     Computing value of 'promisers'
rudder  verbose: V:     Computing value of 'class_prefix'
rudder  verbose: V:     Computing value of 'args'
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 1)
rudder  verbose: P: .........................................................
rudder  verbose: P: BEGIN promise 'promise_service_action_cf_102' of type "methods" (pass 1)
rudder  verbose: P:    Promiser/affected object: 'disable_reporting_service_action_cron'
rudder  verbose: P:    From parameterized bundle: service_action( {"cron","restart"})
rudder  verbose: P:    Base context class: any
rudder  verbose: P:    Stack path: /default/check_cron_daemon/methods/'restart_cron'/default/service_restart/methods/'restart always'/default/service_restart_if/methods/'restart'/default/service_action/methods/'disable_reporting_service_action_cron'[1]
rudder  verbose: B: *****************************************************************
rudder  verbose: B: BEGIN bundle disable_reporting
rudder  verbose: B: *****************************************************************
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 1)
rudder  verbose: V:     Computing value of 'report_data.should_report'
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 2)
rudder  verbose: V:     Computing value of 'report_data.should_report'
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 3)
rudder  verbose: V:     Computing value of 'report_data.should_report'
rudder  verbose: A: ...................................................
rudder  verbose: A: Bundle Accounting Summary for 'disable_reporting' in namespace default
rudder  verbose: A: Zero promises executed for bundle 'disable_reporting'
rudder  verbose: A: ...................................................
rudder  verbose: Additional promise info: source path '/var/rudder/ncf/common/30_generic_methods/service_action.cf' at line 102
rudder  verbose: Method 'disable_reporting' verified
rudder  verbose: B: *****************************************************************
rudder  verbose: B: END bundle disable_reporting
rudder  verbose: B: *****************************************************************
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END methods promise (disable_reporting_service_acti...)
rudder  verbose: P: .........................................................
rudder  verbose: P: BEGIN promise 'promise_service_action_cf_104' of type "methods" (pass 1)
rudder  verbose: P:    Promiser/affected object: 'action'
rudder  verbose: P:    Part of bundle: service_action
rudder  verbose: P:    Base context class: any
rudder  verbose: P:    Stack path: /default/check_cron_daemon/methods/'restart_cron'/default/service_restart/methods/'restart always'/default/service_restart_if/methods/'restart'/default/service_action/methods/'action'[1]
rudder  verbose: B: *****************************************************************
rudder  verbose: B: BEGIN bundle ncf_services( {"cron","restart"})
rudder  verbose: B: *****************************************************************
rudder  verbose: V:     +  Private parameter: 'service' in scope 'ncf_services' (type: s) in pass 1
rudder  verbose: V:     +  Private parameter: 'action' in scope 'ncf_services' (type: s) in pass 1
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 1)
rudder  verbose: V:     Computing value of 'canonified_service'
rudder  verbose: V:     Computing value of 'canonified_action'
rudder  verbose: V:     Computing value of 'canonified_action_command'
rudder  verbose: V:     Computing value of 'old_class_prefix'
rudder  verbose: V:     Computing value of 'promisers'
rudder  verbose: V:     Computing value of 'class_prefix'
rudder  verbose: V:     Computing value of 'args'
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END defaults promise (actual_action)
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END defaults promise (actual_action)
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 1)
rudder  verbose: returnszero ran '/sbin/initctl status cron 2>&1 | /bin/grep 'Unknown job' > /dev/null' successfully and it did not return zero
rudder  verbose: Caching result for function 'returnszero("/sbin/initctl status ${service} 2>&1 | ${paths.path[grep]} 'Unknown job' > /dev/null","useshell")'
rudder  verbose: C:     +  Private class: is_upstart_service
rudder  verbose: C:     +  Private class: is_init_service
rudder  verbose: C:     +  Private class: pass1
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 2)
rudder  verbose: V:     Computing value of 'canonified_service'
rudder  verbose: V:     Computing value of 'canonified_action'
rudder  verbose: V:     Computing value of 'canonified_action_command'
rudder  verbose: V:     Computing value of 'old_class_prefix'
rudder  verbose: V:     Computing value of 'promisers'
rudder  verbose: V:     Computing value of 'class_prefix'
rudder  verbose: V:     Computing value of 'args'
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END defaults promise (actual_action)
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END defaults promise (actual_action)
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 2)
rudder  verbose: C:     +  Private class: pass2
rudder  verbose: P: .........................................................
rudder  verbose: P: BEGIN promise 'promise_ncf_lib_cf_1108' of type "methods" (pass 2)
rudder  verbose: P:    Promiser/affected object: 'force_failure_class'
rudder  verbose: P:    From parameterized bundle: ncf_services( {"cron","restart"})
rudder  verbose: P:    Base context class: pass2.(!method_found|(windows.!is_valid_action))
rudder  verbose: P:    Stack path: /default/check_cron_daemon/methods/'restart_cron'/default/service_restart/methods/'restart always'/default/service_restart_if/methods/'restart'/default/service_action/methods/'action'/default/ncf_services/methods/'force_failure_class'[1]
rudder  verbose: B: *****************************************************************
rudder  verbose: B: BEGIN bundle _classes_failure( {"ncf_services_cron_restart"})
rudder  verbose: B: *****************************************************************
rudder  verbose: V:     +  Private parameter: 'destination_prefix' in scope '_classes_failure' (type: s) in pass 2
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 1)
rudder  verbose: V:     Computing value of 'prefix'
rudder  verbose: V:     Computing value of 'suffix'
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 1)
rudder  verbose: C:     +  Private class: destination_defined
rudder  verbose: C:     +  Private class: destination_not_empty
rudder  verbose: C:     +  Private class: destination_exists
rudder  verbose: C:    + promise outcome class 'repair_failed_ncf_services_cron_restart'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_kept'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_ok'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_repaired'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_failed'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_reached'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_error'
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 2)
rudder  verbose: V:     Computing value of 'prefix'
rudder  verbose: V:     Computing value of 'suffix'
rudder  verbose: V:     Computing value of 'repair_failed_local'
rudder  verbose: C:    + promise outcome class 'repair_failed_ncf_services_cron_restart'
rudder  verbose: C:    + promise outcome class 'repair_failed_ncf_services_cron_restart'
rudder  verbose: V:     Computing value of 'local_not_kept'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_kept'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_kept'
rudder  verbose: V:     Computing value of 'local_not_ok'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_ok'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_ok'
rudder  verbose: V:     Computing value of 'local_not_repaired'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_repaired'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_repaired'
rudder  verbose: V:     Computing value of 'local_failed'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_failed'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_failed'
rudder  verbose: V:     Computing value of 'local_reached'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_reached'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_reached'
rudder  verbose: V:     Computing value of 'local_error'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_error'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_error'
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 2)
rudder  verbose: C:    + promise outcome class 'repair_failed_ncf_services_cron_restart'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_kept'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_ok'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_repaired'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_failed'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_reached'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_error'
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 3)
rudder  verbose: V:     Computing value of 'prefix'
rudder  verbose: V:     Computing value of 'suffix'
rudder  verbose: V:     Computing value of 'repair_failed_local'
rudder  verbose: C:    + promise outcome class 'repair_failed_ncf_services_cron_restart'
rudder  verbose: C:    + promise outcome class 'repair_failed_ncf_services_cron_restart'
rudder  verbose: V:     Computing value of 'local_not_kept'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_kept'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_kept'
rudder  verbose: V:     Computing value of 'local_not_ok'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_ok'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_ok'
rudder  verbose: V:     Computing value of 'local_not_repaired'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_repaired'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_repaired'
rudder  verbose: V:     Computing value of 'local_failed'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_failed'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_failed'
rudder  verbose: V:     Computing value of 'local_reached'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_reached'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_reached'
rudder  verbose: V:     Computing value of 'local_error'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_error'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_error'
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 3)
rudder  verbose: C:    + promise outcome class 'repair_failed_ncf_services_cron_restart'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_kept'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_ok'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_not_repaired'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_failed'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_reached'
rudder  verbose: C:    + promise outcome class 'ncf_services_cron_restart_error'
rudder  verbose: A: ...................................................
rudder  verbose: A: Bundle Accounting Summary for '_classes_failure' in namespace default
rudder  verbose: A: Zero promises executed for bundle '_classes_failure'
rudder  verbose: A: ...................................................
rudder  verbose: Additional promise info: source path '/var/rudder/ncf/common/20_cfe_basics/ncf_lib.cf' at line 1108
rudder  verbose: Method '_classes_failure' verified
rudder  verbose: B: *****************************************************************
rudder  verbose: B: END bundle _classes_failure
rudder  verbose: B: *****************************************************************
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END methods promise (force_failure_class)
rudder  verbose: P: .........................................................
rudder  verbose: P: BEGIN promise 'promise_ncf_lib_cf_1109' of type "methods" (pass 2)
rudder  verbose: P:    Promiser/affected object: 'force_failure_class'
rudder  verbose: P:    Part of bundle: ncf_services
rudder  verbose: P:    Base context class: pass2.(!method_found|(windows.!is_valid_action))
rudder  verbose: P:    Stack path: /default/check_cron_daemon/methods/'restart_cron'/default/service_restart/methods/'restart always'/default/service_restart_if/methods/'restart'/default/service_action/methods/'action'/default/ncf_services/methods/'force_failure_class'[1]
rudder  verbose: B: *****************************************************************
rudder  verbose: B: BEGIN bundle _classes_failure( {"cf_null"})
rudder  verbose: B: *****************************************************************
rudder  verbose: V:     +  Private parameter: 'destination_prefix' in scope '_classes_failure' (type: s) in pass 2
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 1)
rudder  verbose: V:     Computing value of 'prefix'
rudder  verbose: V:     Computing value of 'suffix'
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 1)
rudder  verbose: C:     +  Private class: destination_defined
rudder  verbose: C:     +  Private class: destination_not_empty
rudder  verbose: C:     +  Private class: destination_exists
rudder  verbose: C:    + promise outcome class 'repair_failed_cf_null'
rudder  verbose: C:    + promise outcome class 'cf_null_not_kept'
rudder  verbose: C:    + promise outcome class 'cf_null_not_ok'
rudder  verbose: C:    + promise outcome class 'cf_null_not_repaired'
rudder  verbose: C:    + promise outcome class 'cf_null_failed'
rudder  verbose: C:    + promise outcome class 'cf_null_reached'
rudder  verbose: C:    + promise outcome class 'cf_null_error'
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 2)
rudder  verbose: V:     Computing value of 'prefix'
rudder  verbose: V:     Computing value of 'suffix'
rudder  verbose: V:     Computing value of 'repair_failed_local'
rudder  verbose: C:    + promise outcome class 'repair_failed_cf_null'
rudder  verbose: C:    + promise outcome class 'repair_failed_cf_null'
rudder  verbose: V:     Computing value of 'local_not_kept'
rudder  verbose: C:    + promise outcome class 'cf_null_not_kept'
rudder  verbose: C:    + promise outcome class 'cf_null_not_kept'
rudder  verbose: V:     Computing value of 'local_not_ok'
rudder  verbose: C:    + promise outcome class 'cf_null_not_ok'
rudder  verbose: C:    + promise outcome class 'cf_null_not_ok'
rudder  verbose: V:     Computing value of 'local_not_repaired'
rudder  verbose: C:    + promise outcome class 'cf_null_not_repaired'
rudder  verbose: C:    + promise outcome class 'cf_null_not_repaired'
rudder  verbose: V:     Computing value of 'local_failed'
rudder  verbose: C:    + promise outcome class 'cf_null_failed'
rudder  verbose: C:    + promise outcome class 'cf_null_failed'
rudder  verbose: V:     Computing value of 'local_reached'
rudder  verbose: C:    + promise outcome class 'cf_null_reached'
rudder  verbose: C:    + promise outcome class 'cf_null_reached'
rudder  verbose: V:     Computing value of 'local_error'
rudder  verbose: C:    + promise outcome class 'cf_null_error'
rudder  verbose: C:    + promise outcome class 'cf_null_error'
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 2)
rudder  verbose: C:    + promise outcome class 'repair_failed_cf_null'
rudder  verbose: C:    + promise outcome class 'cf_null_not_kept'
rudder  verbose: C:    + promise outcome class 'cf_null_not_ok'
rudder  verbose: C:    + promise outcome class 'cf_null_not_repaired'
rudder  verbose: C:    + promise outcome class 'cf_null_failed'
rudder  verbose: C:    + promise outcome class 'cf_null_reached'
rudder  verbose: C:    + promise outcome class 'cf_null_error'
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 3)
rudder  verbose: V:     Computing value of 'prefix'
rudder  verbose: V:     Computing value of 'suffix'
rudder  verbose: V:     Computing value of 'repair_failed_local'
rudder  verbose: C:    + promise outcome class 'repair_failed_cf_null'
rudder  verbose: C:    + promise outcome class 'repair_failed_cf_null'
rudder  verbose: V:     Computing value of 'local_not_kept'
rudder  verbose: C:    + promise outcome class 'cf_null_not_kept'
rudder  verbose: C:    + promise outcome class 'cf_null_not_kept'
rudder  verbose: V:     Computing value of 'local_not_ok'
rudder  verbose: C:    + promise outcome class 'cf_null_not_ok'
rudder  verbose: C:    + promise outcome class 'cf_null_not_ok'
rudder  verbose: V:     Computing value of 'local_not_repaired'
rudder  verbose: C:    + promise outcome class 'cf_null_not_repaired'
rudder  verbose: C:    + promise outcome class 'cf_null_not_repaired'
rudder  verbose: V:     Computing value of 'local_failed'
rudder  verbose: C:    + promise outcome class 'cf_null_failed'
rudder  verbose: C:    + promise outcome class 'cf_null_failed'
rudder  verbose: V:     Computing value of 'local_reached'
rudder  verbose: C:    + promise outcome class 'cf_null_reached'
rudder  verbose: C:    + promise outcome class 'cf_null_reached'
rudder  verbose: V:     Computing value of 'local_error'
rudder  verbose: C:    + promise outcome class 'cf_null_error'
rudder  verbose: C:    + promise outcome class 'cf_null_error'
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 3)
rudder  verbose: C:    + promise outcome class 'repair_failed_cf_null'
rudder  verbose: C:    + promise outcome class 'cf_null_not_kept'
rudder  verbose: C:    + promise outcome class 'cf_null_not_ok'
rudder  verbose: C:    + promise outcome class 'cf_null_not_repaired'
rudder  verbose: C:    + promise outcome class 'cf_null_failed'
rudder  verbose: C:    + promise outcome class 'cf_null_reached'
rudder  verbose: C:    + promise outcome class 'cf_null_error'
rudder  verbose: A: ...................................................
rudder  verbose: A: Bundle Accounting Summary for '_classes_failure' in namespace default
rudder  verbose: A: Zero promises executed for bundle '_classes_failure'
rudder  verbose: A: ...................................................
rudder  verbose: Additional promise info: source path '/var/rudder/ncf/common/20_cfe_basics/ncf_lib.cf' at line 1109
rudder  verbose: Method '_classes_failure' verified
rudder  verbose: B: *****************************************************************
rudder  verbose: B: END bundle _classes_failure
rudder  verbose: B: *****************************************************************
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END methods promise (force_failure_class)
rudder  verbose: Skipping promise 'force_failure_process' because 'if'/'ifvarclass' is not defined
rudder  verbose: Skipping promise 'force_failure_process' because 'if'/'ifvarclass' is not defined
rudder  verbose: Skipping promise 'force_success_process' because 'if'/'ifvarclass' is not defined
rudder  verbose: Skipping promise 'force_success_process' because 'if'/'ifvarclass' is not defined
rudder  verbose: V: .........................................................
rudder  verbose: V: BEGIN variables (pass 3)
rudder  verbose: V:     Computing value of 'canonified_service'
rudder  verbose: V:     Computing value of 'canonified_action'
rudder  verbose: V:     Computing value of 'canonified_action_command'
rudder  verbose: V:     Computing value of 'old_class_prefix'
rudder  verbose: V:     Computing value of 'promisers'
rudder  verbose: V:     Computing value of 'class_prefix'
rudder  verbose: V:     Computing value of 'args'
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END defaults promise (actual_action)
rudder  verbose: A: Promise was KEPT
rudder  verbose: P: END defaults promise (actual_action)
rudder  verbose: C: .........................................................
rudder  verbose: C: BEGIN classes / conditions (pass 3)
rudder  verbose: C:     +  Private class: pass3
rudder  verbose: Skipping promise 'force_failure_process' because 'if'/'ifvarclass' is not defined
rudder  verbose: Skipping promise 'force_failure_process' because 'if'/'ifvarclass' is not defined
rudder  verbose: Skipping promise 'force_success_process' because 'if'/'ifvarclass' is not defined
rudder  verbose: Skipping promise 'force_success_process' because 'if'/'ifvarclass' is not defined
rudder  verbose: A: ...................................................
rudder  verbose: A: Bundle Accounting Summary for 'ncf_services' in namespace default
rudder  verbose: A: Promises kept in 'ncf_services' = 3
rudder  verbose: A: Promises not kept in 'ncf_services' = 0
rudder  verbose: A: Promises repaired in 'ncf_services' = 0
rudder  verbose: A: Aggregate compliance (promises kept/repaired) for bundle 'ncf_services' = 100.0%
rudder  verbose: A: ...................................................
rudder  verbose: Additional promise info: source path '/var/rudder/ncf/common/30_generic_methods/service_action.cf' at line 104
rudder  verbose: Method 'ncf_services' verified
rudder  verbose: B: *****************************************************************
rudder  verbose: B: END bundle ncf_services

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Updated by Nicolas CHARLES almost 6 years ago

output of /sbin/initctl status cron is
initctl: Unable to connect to Upstart: Failed to connect to socket /com/ubuntu/upstart: Connection refused

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Updated by Nicolas CHARLES almost 6 years ago

Project changed from Rudder to 41
Subject changed from cron service fails to restart on ubuntu 16.04 to fail to restart certain services on Ubuntu because of incomplete detection of systemd/upstart
Category changed from System techniques to Generic methods - Service Management
Target version changed from 4.3.3 to 4.1.13