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User story #13213

closed

Bundle support info script into Rudder

Added by Vincent MEMBRÉ over 4 years ago. Updated about 4 years ago.

Status:
Released
Priority:
N/A
Category:
System integration
Target version:
UX impact:
Suggestion strength:
User visibility:
Effort required:
Regression:

Description

We provide a script for our users to create an archive containing the basic information to understand an issue.

Bundling this script into rudder would allow all users to provide easily that archive when fixing a bug.

The archive contains various files describing the architecture of the installation (version, packages ...) about the machine state, and lots of interesting logs (webapp, agent logs ...) .


Subtasks 2 (0 open2 closed)

User story #13008: Make the support info script available from the rudder interfaceReleasedVincent MEMBRÉActions
Bug #13227: Incorrect name of support info file result usedReleasedVincent MEMBRÉActions

Related issues 1 (0 open1 closed)

Related to Rudder - User story #13238: Directory where support info are stored must be a parameterResolvedActions
Actions #1

Updated by Vincent MEMBRÉ over 4 years ago

  • Status changed from New to In progress
  • Assignee set to Vincent MEMBRÉ
Actions #2

Updated by Vincent MEMBRÉ over 4 years ago

  • Status changed from In progress to Pending technical review
  • Assignee changed from Vincent MEMBRÉ to Benoît PECCATTE
  • Pull Request set to https://github.com/Normation/rudder-packages/pull/1649
Actions #3

Updated by Vincent MEMBRÉ over 4 years ago

  • Status changed from Pending technical review to Pending release
Actions #4

Updated by Vincent MEMBRÉ over 4 years ago

This bug has been fixed in Rudder 5.0.0~beta1 which was released today.
Changelog
Actions #5

Updated by François ARMAND about 4 years ago

  • Related to User story #13238: Directory where support info are stored must be a parameter added
Actions #6

Updated by François ARMAND about 4 years ago

  • Status changed from Pending release to Released
Actions

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