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User story #13238

closed

Directory where support info are stored must be a parameter

Added by François ARMAND over 6 years ago. Updated about 4 years ago.

Status:
Resolved
Priority:
N/A
Assignee:
-
Category:
System integration
Target version:
UX impact:
Suggestion strength:
User visibility:
Effort required:
Name check:
Fix check:
Regression:

Description

We need to not put support info in /tmp (it doesn't allow several script to be exec, we can't ask for diff between two date point, the naming scheme is extremelly unraliable, https://www.rudder-project.org/redmine/issues/13184 can fail, etc).

So the support script must take an argument for the directory where it stores its information, and in the webapp we must used a conventional naming scheme.

For the webapp action, I propose to store info into: `/var/rudder/support/iso-date-time/`

Of course, the iso-date-time parameter will need to be generated by the webapp and passed around (else we won't know what it the name of the file reliably).

We can also add a default value to support script to create the directory (either in /tmp or /var/rudder/support/xxxx) if the target directory is not given, and to make the script log where its outputs are going.


Related issues 2 (0 open2 closed)

Related to Rudder - Bug #13227: Incorrect name of support info file result usedReleasedVincent MEMBRÉActions
Related to Rudder - User story #13213: Bundle support info script into RudderReleasedBenoît PECCATTEActions
Actions #1

Updated by François ARMAND over 6 years ago

  • Related to Bug #13227: Incorrect name of support info file result used added
Actions #2

Updated by Vincent MEMBRÉ over 6 years ago

  • Target version changed from 5.0.0~beta1 to 5.0.0~beta2
Actions #3

Updated by Vincent MEMBRÉ about 6 years ago

  • Target version changed from 5.0.0~beta2 to 5.0.0~rc1
Actions #4

Updated by Vincent MEMBRÉ about 6 years ago

  • Target version changed from 5.0.0~rc1 to 5.0.0
Actions #5

Updated by Vincent MEMBRÉ about 6 years ago

  • Target version changed from 5.0.0 to 5.0.1
Actions #6

Updated by Vincent MEMBRÉ about 6 years ago

  • Target version changed from 5.0.1 to 5.0.2
Actions #7

Updated by Vincent MEMBRÉ about 6 years ago

  • Target version changed from 5.0.2 to 5.0.3
Actions #8

Updated by Vincent MEMBRÉ almost 6 years ago

  • Target version changed from 5.0.3 to 5.0.4
Actions #9

Updated by Vincent MEMBRÉ almost 6 years ago

  • Target version changed from 5.0.4 to 5.0.5
Actions #10

Updated by Alexis Mousset almost 6 years ago

  • Target version changed from 5.0.5 to 5.0.6
Actions #11

Updated by François ARMAND almost 6 years ago

  • Parent task deleted (#13213)
Actions #12

Updated by François ARMAND almost 6 years ago

Actions #13

Updated by Vincent MEMBRÉ almost 6 years ago

  • Target version changed from 5.0.6 to 5.0.7
Actions #14

Updated by François ARMAND over 5 years ago

  • Target version changed from 5.0.7 to 5.0.9
Actions #15

Updated by Vincent MEMBRÉ over 5 years ago

  • Target version changed from 5.0.9 to 5.0.10
Actions #16

Updated by Vincent MEMBRÉ over 5 years ago

  • Target version changed from 5.0.10 to 5.0.11
Actions #17

Updated by Vincent MEMBRÉ over 5 years ago

  • Target version changed from 5.0.11 to 5.0.12
Actions #18

Updated by Vincent MEMBRÉ over 5 years ago

  • Target version changed from 5.0.12 to 5.0.13
Actions #19

Updated by Vincent MEMBRÉ about 5 years ago

  • Target version changed from 5.0.13 to 5.0.14
Actions #20

Updated by Vincent MEMBRÉ about 5 years ago

  • Target version changed from 5.0.14 to 5.0.15
Actions #21

Updated by Vincent MEMBRÉ almost 5 years ago

  • Target version changed from 5.0.15 to 5.0.16
Actions #22

Updated by Alexis Mousset almost 5 years ago

  • Target version changed from 5.0.16 to 5.0.17
Actions #23

Updated by Vincent MEMBRÉ over 4 years ago

  • Target version changed from 5.0.17 to 5.0.18
Actions #24

Updated by Benoît PECCATTE over 4 years ago

  • Target version changed from 5.0.18 to 6.2.0~beta1
Actions #25

Updated by Vincent MEMBRÉ about 4 years ago

  • Target version changed from 6.2.0~beta1 to 6.2.0~rc1
Actions #26

Updated by François ARMAND about 4 years ago

  • Status changed from New to Resolved
  • Target version changed from 6.2.0~rc1 to 6.1.7

This is done since 6.0: debug info goes into /var/rudder/debug/info/

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