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Bug #23388

closed

Server install fails with postgresql encoding error

Added by Marc Evans 8 months ago. Updated 8 months ago.

Status:
Released
Priority:
N/A
Category:
Packaging
Target version:
Severity:
Critical - prevents main use of Rudder | no workaround | data loss | security
UX impact:
User visibility:
Effort required:
Priority:
0
Name check:
To do
Fix check:
Checked
Regression:
No

Description

Greetings -

Three different installs... all failed.

Attempt 1 - Debian Bullseye

Attempt 2 - Debian Bookworm

Attempt 3 - Ubuntu Jammy

What other information may I provide?

Here's a snippet of the end result (the same on each of the attempts above)...

ERROR:  new encoding (UTF8) is incompatible with the encoding of the template database (SQL_ASCII)
HINT:  Use the same encoding as in the template database, or use template0 as template.
**************************************************************************************
ERROR: rudder-webapp postinstall script failed !

Trying to recover the problem, you should check that your instance is properly working

You may need to execute: apt-get install -f
You should also try to manually execute: /opt/rudder/bin/rudder-upgrade

   Such errors should not happen, please open an issue for this problem on 
            https://issues.rudder.io/projects/rudder/issues/new
**************************************************************************************
chmod: cannot access '/var/rudder/configuration-repository/.git': No such file or directory
chmod: cannot access '/var/rudder/configuration-repository/techniques': No such file or directory
find: '/var/rudder/configuration-repository/.git': No such file or directory
find: '/var/rudder/configuration-repository/techniques': No such file or directory

Subtasks 1 (0 open1 closed)

Bug #23395: Error in create database syntaxe: template AFTER ownerReleasedAlexis MoussetActions

Related issues 1 (0 open1 closed)

Related to Rudder - Bug #20937: Postgresql is not created with the UTF8 encodingReleasedAlexis MoussetActions
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