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Bug #27175

open

Plugins get silently disabled when number of licensed nodes is exceeded

Added by Michel BOUISSOU 24 days ago. Updated 8 days ago.

Status:
Pending release
Priority:
1 (highest)
Assignee:
François ARMAND
Category:
Plugins management
Target version:
8.3
Pull Request:
https://github.com/Normation/rudder/p...
Severity:
UX impact:
I hate Rudder for that
User visibility:
Effort required:
Priority:
0
Name check:
To do
Fix check:
To do
Regression:
No

Description

When the number of licensed nodes is exceeded by 1, licensed plugins immediately stop working, and :

- Rudder main page only shows a very small red warning sign on the status bar - plugins.
- With a hover hint telling that there will be more information on the plugins page.
- But the Administration / Plugins page shows no error at all, all plugins are displayed green, as “Installed”, so :
- There is no way from there to know that there is an issue.
- The Administration / About page shows no license information about the plugins at all, licenses just seems to have disappearead
- So there is no way to know that there is an issue with the number of nodes (that exceeds the license).

See attached screenshots.

Files

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Plugins_license_error_250701a.png (13.4 KB) Plugins_license_error_250701a.png Plugin warning sign with hover explanation Michel BOUISSOU, 2025-07-01 11:29
Plugins_page_no_error_250701b.png (114 KB) Plugins_page_no_error_250701b.png Plugins page showing no error Michel BOUISSOU, 2025-07-01 11:30
About_Rudder_no_license_info_250701c.png (128 KB) About_Rudder_no_license_info_250701c.png About Rudder page showing no license information Michel BOUISSOU, 2025-07-01 11:30
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 #2

Updated by François ARMAND 22 days ago

  • Assignee set to Clark ANDRIANASOLO
  • Priority changed from To review to 1 (highest)

We need in the very short term to do a quick fix:
- make the whole top-bar logo red so that user can't miss it
- the error MUST be displayed in the plugin page. In big, red callout on top if possible.

We will look for more precise change later on, but that one need to come fast.

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 #3

Updated by Clark ANDRIANASOLO 22 days ago

  • Status changed from New to In progress
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 #4

Updated by Clark ANDRIANASOLO 22 days ago

  • Status changed from In progress to Pending technical review
  • Assignee changed from Clark ANDRIANASOLO to François ARMAND
  • Pull Request set to https://github.com/Normation/rudder/pull/6496
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 #5

Updated by Clark ANDRIANASOLO 17 days ago

  • Status changed from Pending technical review to Pending release
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 #6

Updated by Félix DALLIDET 8 days ago

  • Subject changed from Plugins get silently disabled when number of licensed nodes exceeded. to Plugins get silently disabled when number of licensed nodes is exceeded
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