Rudder

Could you give the content of the /var/log/rudder/webapp/2021_12_23.stderrout.log file on your server?

root@ubuntu:/var/log/rudder/webapp# nano 2021_12_23.stderrout.log
GNU nano 4.8 2021_12_23.stderrout.log
Use configuration file defined by JVM property -Dlogback.configurationFile : /opt/rudder/etc/logback.xml
[2021-12-23 13:38:55+0000] INFO application - Rudder starts with PID 41666 on 1 cores
[2021-12-23 13:39:00+0000] INFO application - Use configuration file defined by JVM property -Drudder.configFile : /opt/rudder/etc/rudder-web.properties
[2021-12-23 13:39:01+0000] INFO application - Global exception handler configured to stop Rudder on: java.lang.Error
[2021-12-23 13:39:05+0000] INFO application - Property 'rudder.batch.delete.software.interval' is missing or empty in rudder.configFile. Default to 24 hours.
[2021-12-23 13:39:06+0000] INFO application - Using 'move' behavior when a node is deleted
[2021-12-23 13:39:06+0000] INFO application - Starting Rudder 6.1.18 web application [build timestamp: 2021-12-15T00:02:08Z]

Does the log file stop there? How much RAM do you have on the server?

Alexis MOUSSET wrote in #note-4:

Does the log file stop there? How much RAM do you have on the server?

This concludes the log file.
2048Mb

Could you:

• try to restart the service with systemctl restart rudder-webapp and check the log file again
• check for out of memory errors in dmesg output (2048M should be enough more than, but just to be sure)

Alexis MOUSSET wrote in #note-6:

Could you:

• try to restart the service with systemctl restart rudder-webapp and check the log file again
• check for out of memory errors in dmesg output (2048M should be enough more than, but just to be sure)

memory increased to 4096.systemctl restart rudder-webapp
restarted.
Failed to restart rudder-webapp.service: module rudder-webapp.service not found.

Ivan Ivanov wrote in #note-7:

Alexis MOUSSET wrote in #note-6:

Could you:

• try to restart the service with systemctl restart rudder-webapp and check the log file again
• check for out of memory errors in dmesg output (2048M should be enough more than, but just to be sure)

memory increased to 4096.systemctl restart rudder-webapp
restarted.
Failed to restart rudder-webapp.service: module rudder-webapp.service not found.

Thanks for the technical support. After reboot rudder server started working.

Ivan Ivanov wrote in #note-8:

Ivan Ivanov wrote in #note-7:

Alexis MOUSSET wrote in #note-6:

Could you:

• try to restart the service with systemctl restart rudder-webapp and check the log file again
• check for out of memory errors in dmesg output (2048M should be enough more than, but just to be sure)

memory increased to 4096.systemctl restart rudder-webapp
restarted.
Failed to restart rudder-webapp.service: module rudder-webapp.service not found.

Thanks for the technical support. After reboot rudder server started working.

Next question: How to install rudder agent on windows???

Ivan Ivanov wrote in #note-8:

Ivan Ivanov wrote in #note-7:

Alexis MOUSSET wrote in #note-6:

Could you:

• try to restart the service with systemctl restart rudder-webapp and check the log file again
• check for out of memory errors in dmesg output (2048M should be enough more than, but just to be sure)

memory increased to 4096.systemctl restart rudder-webapp
restarted.
Failed to restart rudder-webapp.service: module rudder-webapp.service not found.

Thanks for the technical support. After reboot rudder server started working.

Next question: How to install rudder agent on windows

Ivan Ivanov wrote in #note-9:

Ivan Ivanov wrote in #note-8:

Ivan Ivanov wrote in #note-7:

Alexis MOUSSET wrote in #note-6:

Could you:

• try to restart the service with systemctl restart rudder-webapp and check the log file again
• check for out of memory errors in dmesg output (2048M should be enough more than, but just to be sure)

memory increased to 4096.systemctl restart rudder-webapp
restarted.
Failed to restart rudder-webapp.service: module rudder-webapp.service not found.

Thanks for the technical support. After reboot rudder server started working.

Next question: How to install rudder agent on windows???

where to download rudder agent for windows??give a link please.

The installer is available at https://download.rudder.io/plugins/6.2/dsc/release/ with the demo credentials (for a 1 month trial license) provided by email. You will also need to install the dsc plugin on the server.

Alexis MOUSSET wrote in #note-11:

The installer is available at https://download.rudder.io/plugins/6.2/dsc/release/ with the demo credentials (for a 1 month trial license) provided by email. You will also need to install the dsc plugin on the server.

for version 6.1 plugin and agent are not available?

Ivan Ivanov wrote in #note-12:

Alexis MOUSSET wrote in #note-11:

The installer is available at https://download.rudder.io/plugins/6.2/dsc/release/ with the demo credentials (for a 1 month trial license) provided by email. You will also need to install the dsc plugin on the server.

for version 6.1 plugin and agent are not available?

it turns out that agent for windows is only available in the paid version?

it turns out that agent for windows is only available in the paid version?

Yes, Windows support requires a subscription. You can test it with the demo license though.

for version 6.1 plugin and agent are not available?

It is also available at https://download.rudder.io/plugins/6.1/dsc/release/.

By the way, why did you chose to install version 6.1 (we may need to update some docs/web page pointing to it)? It is close to end of life and only supported for customers with extended support, and 6.2 is the version to use in general.