Question #4136
closed
For some nodes, I have no answer in the web interface
Added by Clément Defourneaux about 11 years ago.
Updated over 5 years ago.
Description
Thanks again for 'Rudder'!
I have a problem in the web interface with some nodes.
When I activate a rule, all the nodes deploy the rule. But some still have the status 'no answer'.
I don't understand why I have this problem because the connection between rudder-root and rudder-agent is ok. And the inventories are sent every days...
Have you an idea ?
Thanks
Files
- Tracker changed from Bug to Question
Hello Clément.
So all your nodes a running the policies and there is no problem when they update their promises? (running /var/rudder/cfengine-community/bin/cf-agent -KI)
Do you have any logs for those nodes in the tab technical logs in the node details ?
If there is some: the problem might be a time issue: we are looking for reports 15 minutes before date on the server, but reports have a timestamp with a date from the node. so if there is delay between them you won't get reporting in Rudder
If there is not, it might be syslog issue, reports are not sent back to the server, maybe a firwall blocking them
Hello,
Thanks for your answer.
I have no problem when I update the policies
In the logs, there are no information about it.
There is a firewall but some nodes can answer so I think it 's not the firewall.
Yes, maybe with 15 minutes before the state changes to 'no answer' it will be ok...
I will check for the time, maybe there are few second difference..
Thanks !
It's a pleasure to answer questions :)
The main thing is to look at the technical logs, if the table is not empty then reports are correctly received, I added a picture as linked to this issue
Dont hesitate to join us on IRC (#rudder on freenode) to discuss : http://webchat.freenode.net/?channels=rudder
- Status changed from New to Released
- % Done changed from 0 to 100
Hi,
I have check the time of the nodes which have the state 'no answer'.
Indeed, it was the time which created problems.
Thanks for your solution ! :)
- Tracker changed from Question to Bug
- Status changed from Released to Rejected
- Priority set to 0
- Name check set to To do
- Fix check set to To do
- Tracker changed from Bug to Question
- Status changed from Rejected to Resolved
- Priority deleted (
0)
- Name check deleted (
To do)
- Fix check deleted (
To do)
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