Question #12428
closed
Missing reports on two servers
Description
I have some servers with 0 compliance and an error message, could you tell me why?
For information, the ping toward Rudder server is forbiden, is it needed?
Join screenshot of the problem.
Thanks
!12-04-2018 14-52-48.jpg!
!12-04-2018 14-57-49.jpg!
Files
| 12-04-2018 14-52-48.jpg (16.2 KB) 12-04-2018 14-52-48.jpg | |||
| 12-04-2018 14-57-49.jpg (47.7 KB) 12-04-2018 14-57-49.jpg | |||
| rudder_health.jpg (3.93 KB) rudder_health.jpg |
Updated by François ARMAND over 6 years ago
- Description updated (diff)
Sorry, this is en English only site. I'm traducting your request in english.
Updated by François ARMAND over 6 years ago
- Description updated (diff)
Hello,
The ping is not requested between node <-> server, but you need to have other ports open. See the requirement here: https://www.rudder-project.org/doc-4.2/rudder-installation-requirements.html
We can't help you with so little information. Did you tried to run what the error message ask you for? If not, please try "rudder agent health" on the node, it will help see what the problem is.
Updated by Alexis Mousset over 6 years ago
- Subject changed from Probleme sur la compliance de 2 serveur to Missing reports on two servers
Updated by nabyle soufi over 6 years ago
Hello,
Thanks for answer, but all port are open
Nabyle
Updated by François ARMAND over 6 years ago
Would you mind showing us the result of `rudder agent health` ?
Updated by Benoît PECCATTE over 6 years ago
Try "rudder agent update -i" on the node this will probably report you some error.
If there is no error, then try "rudder agent run -i"
Updated by Benoît PECCATTE about 6 years ago
- Status changed from New to Resolved
I'm closing this since it is missing an answer for 5 month.
Feel free to reopen if needed.