Bug #7933
closedwebUI technique editor login failure
Description
Hi all,
I cannot seem to open the technique editor in the webUI of rudder 3.2. It throws the following error (see attachment)
I installed rudder-server 3.2 using the instructions on the website and was never able to open the ncf technique builder.
I never changed the admin account credentials.
Please assist. Thank you.
Remus
Files
Updated by Vincent MEMBRÉ over 8 years ago
Hello Remus! Thanks for reporting your issue!
On what system is Rudder installed ?
You should have better error messages in /var/log/apache2/error.log, can you paste them here ?
Updated by remus dragomir over 8 years ago
Hi Vincent,
It's on Redhat 6.7 - 64 bit.
My apache log files are under /var/log/httpd/ but they don't contain any relevant data, actually nothing from today.
There was only a SSL error on the policy server's hostname.
/var/log/httpd/ssl_error_log:[Tue Feb 23 04:20:03 2016] [warn] RSA server certificate CommonName (CN) `rudder-test-workstation' does NOT match server name!?
I suspect the error I get is either not logged by httpd, or not reported in the logs by the Rudder WebUI.
Please correct me if I'm wrong.
Thank you,
Remus
Updated by remus dragomir over 8 years ago
Well, actually, if rudder runs port 443, ignoring the timestamps (too early for any user interaction), then there are some errors in /var/log/httpd/error_log:
[Sun Feb 21 03:19:03 2016] [notice] Digest: generating secret for digest authentication ...
[Sun Feb 21 03:19:03 2016] [notice] Digest: done
[Sun Feb 21 03:19:03 2016] [notice] Apache/2.2.15 (Unix) DAV/2 mod_wsgi/3.4 Python/2.7.3 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- resuming normal operations
[Mon Feb 22 03:19:02 2016] [notice] SIGHUP received. Attempting to restart
httpd: Could not reliably determine the server's fully qualified domain name, using 10.145.5.125 for ServerName
[Mon Feb 22 03:19:02 2016] [warn] default VirtualHost overlap on port 443, the first has precedence
[Mon Feb 22 03:19:02 2016] [notice] Digest: generating secret for digest authentication ...
[Mon Feb 22 03:19:02 2016] [notice] Digest: done
[Mon Feb 22 03:19:02 2016] [notice] Apache/2.2.15 (Unix) DAV/2 mod_wsgi/3.4 Python/2.7.3 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- resuming normal operations
[Tue Feb 23 04:20:03 2016] [notice] SIGHUP received. Attempting to restart
httpd: Could not reliably determine the server's fully qualified domain name, using 10.145.5.125 for ServerName
[Tue Feb 23 04:20:03 2016] [warn] default VirtualHost overlap on port 443, the first has precedence
[Tue Feb 23 04:20:03 2016] [notice] Digest: generating secret for digest authentication ...
[Tue Feb 23 04:20:03 2016] [notice] Digest: done
[Tue Feb 23 04:20:03 2016] [notice] Apache/2.2.15 (Unix) DAV/2 mod_wsgi/3.4 Python/2.7.3 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- resuming normal operations
Remus
Updated by Nicolas CHARLES over 8 years ago
Remus,
sometimes, on Redhat like system, the server doesn't properly get its name (it know itself only as "localhost"). Adding in the /etc/hosts a line with the server name for 127.0.0.1 (or external IP) makes it resolve itself
Updated by Alexis Mousset over 8 years ago
- Category set to Technique editor - API
Updated by Benoît PECCATTE about 8 years ago
- Tracker changed from Question to Bug
- Project changed from 41 to Rudder
- Category changed from Technique editor - API to Web - Technique editor
- Target version set to 3.2.10
- Reproduced set to No
Hello remus,
Sorry for the delay.
Doyou still have the issue ?
Updated by remus dragomir about 8 years ago
Hi,
I'm now able to login to the technique editor.
Thanks for the help,
Remus