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Bug #23933
closed
We should NOT advice to factory-reset an agent in troubleshooting doc
Pull Request:
Severity:
UX impact:
User visibility:
Effort required:
Very Small
Priority:
0
Name check:
To do
Fix check:
To do
Regression:
No
Description
I don't think it is a good advice, to factory reset to solve a potential problem, and maybe we refresh the information
https://docs.rudder.io/reference/8.0/administration/troubleshooting.html#_inventory_problem
Updated by Elaad FURREEDAN 5 months ago
- Subject changed from We should advice to factory-reset an agent in troubleshooting doc to We should NOT advice to factory-reset an agent in troubleshooting doc
Updated by Benoît PECCATTE 4 months ago
- Status changed from New to Resolved
We advise a factory reset on a single case, which is perfectly valid: when there is a duplicate ID (usually because of a clone)
Updated by François ARMAND 4 months ago
- Assignee set to Elaad FURREEDAN
OK, but since we have a lot of people doing factory reset even in other cases, we should at least put a warning and be more explicit for when one shall not do a factory reset.
Updated by François ARMAND 4 months ago
- Status changed from Resolved to In progress
Updated by Elaad FURREEDAN 4 months ago
- Related to Bug #23978: Prompt warning and ask confirmation for factory reset added
Updated by Elaad FURREEDAN 4 months ago
We modify the factory-reset script to explicitly asking (y/n) confirmation with warning information, IMO we cannot be clearer.
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