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User story #3818

closed

Add a section to debug/analyze why a Node is not sending any reports

Added by Vincent MEMBRÉ over 11 years ago. Updated almost 9 years ago.

Status:
Rejected
Priority:
1 (highest)
Category:
Documentation
Target version:
UX impact:
Suggestion strength:
User visibility:
Effort required:
Name check:
Fix check:
Regression:

Description

One of the most common problem in Rudder is that reports are not sent to the server.

This may be because of various reasons : syslog configuration, time shift between the server and the node, ...

We should document where to look ( in Rudder -> Node -> node details -> Technical logs, or by running /var/rudder/cfengine-community/bin/cf-agent, syslog config files ...) and descibe what situation can be encountered (No reports, wrong reports date, ...)

depending on the situation we should propose a solution (restart syslog, correct timezone ...)

For reference, there is a FAQ for that: https://www.rudder-project.org/site/documentation/faq/some-reports-are-in-no-answer-for-a-node/


Related issues 1 (0 open1 closed)

Has duplicate Rudder - User story #7711: Add "Troubleshooting" sectionReleasedJonathan CLARKE2016-02-10Actions
Actions #1

Updated by Nicolas PERRON over 11 years ago

  • Target version set to 2.4.8
Actions #2

Updated by Jonathan CLARKE over 11 years ago

  • Assignee set to Matthieu CERDA
  • Priority changed from N/A to 1 (highest)

This is important, because it is frequently a source of problems for users, especially new users. Let's get working on this!

Actions #3

Updated by Nicolas PERRON about 11 years ago

  • Target version changed from 2.4.8 to 2.4.9
Actions #4

Updated by Nicolas PERRON about 11 years ago

  • Target version changed from 2.4.9 to 2.4.10
Actions #5

Updated by Nicolas PERRON about 11 years ago

  • Target version changed from 2.4.10 to 2.4.11
Actions #6

Updated by Nicolas PERRON about 11 years ago

  • Target version changed from 2.4.11 to 2.4.12
Actions #7

Updated by Nicolas PERRON about 11 years ago

  • Target version changed from 2.4.12 to 2.4.13
Actions #8

Updated by Vincent MEMBRÉ almost 11 years ago

There is a section in our website explaining some reasons, maybe that could be used in the documentation too.

https://www.rudder-project.org/site/documentation/faq/some-reports-are-in-no-answer-for-a-node/

Actions #9

Updated by Vincent MEMBRÉ almost 11 years ago

  • Target version changed from 2.4.13 to 2.6.11

Since version 2.4 is not maintained anymore, retargeting to branch 2.6

Actions #10

Updated by Matthieu CERDA almost 11 years ago

  • Status changed from New to Discussion
  • Assignee changed from Matthieu CERDA to Vincent MEMBRÉ

I can't really do that now, can you please, add a link to this in the doc ?

thanks !

Actions #11

Updated by Vincent MEMBRÉ over 10 years ago

  • Target version changed from 2.6.11 to 2.6.12
Actions #12

Updated by Vincent MEMBRÉ over 10 years ago

  • Target version changed from 2.6.12 to 2.6.13
Actions #13

Updated by Vincent MEMBRÉ over 10 years ago

  • Target version changed from 2.6.13 to 2.6.14
Actions #14

Updated by Jonathan CLARKE over 10 years ago

  • Target version changed from 2.6.14 to 2.6.16
Actions #15

Updated by Jonathan CLARKE over 10 years ago

  • Target version changed from 2.6.16 to 2.6.17
Actions #16

Updated by Nicolas PERRON over 10 years ago

  • Target version changed from 2.6.17 to 2.6.18
Actions #17

Updated by Matthieu CERDA about 10 years ago

  • Target version changed from 2.6.18 to 2.6.19
Actions #18

Updated by Vincent MEMBRÉ about 10 years ago

  • Target version changed from 2.6.19 to 2.6.20
Actions #19

Updated by François ARMAND almost 10 years ago

  • Description updated (diff)
  • Target version changed from 2.6.20 to 2.10.10
Actions #20

Updated by Vincent MEMBRÉ almost 10 years ago

  • Target version changed from 2.10.10 to 2.10.11
Actions #21

Updated by Vincent MEMBRÉ over 9 years ago

  • Target version changed from 2.10.11 to 2.10.12
Actions #22

Updated by Benoît PECCATTE over 9 years ago

  • Project changed from 30 to Rudder
  • Category set to Documentation
Actions #23

Updated by Vincent MEMBRÉ over 9 years ago

  • Target version changed from 2.10.12 to 2.10.13
Actions #24

Updated by Vincent MEMBRÉ over 9 years ago

  • Target version changed from 2.10.13 to 2.10.14
Actions #25

Updated by Vincent MEMBRÉ over 9 years ago

  • Target version changed from 2.10.14 to 2.10.15
Actions #26

Updated by Vincent MEMBRÉ over 9 years ago

  • Target version changed from 2.10.15 to 2.10.16
Actions #27

Updated by Vincent MEMBRÉ over 9 years ago

  • Target version changed from 2.10.16 to 2.10.17
Actions #28

Updated by Vincent MEMBRÉ about 9 years ago

  • Target version changed from 2.10.17 to 2.10.18
Actions #29

Updated by Vincent MEMBRÉ about 9 years ago

  • Target version changed from 2.10.18 to 2.10.19
Actions #30

Updated by Vincent MEMBRÉ about 9 years ago

  • Target version changed from 2.10.19 to 2.10.20
Actions #31

Updated by Vincent MEMBRÉ almost 9 years ago

  • Target version changed from 2.10.20 to 2.11.18
Actions #32

Updated by Alexis Mousset almost 9 years ago

  • Status changed from Discussion to Rejected
Actions #33

Updated by Alexis Mousset almost 9 years ago

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