User story #3818
closedAdd a section to debug/analyze why a Node is not sending any reports
Description
One of the most common problem in Rudder is that reports are not sent to the server.
This may be because of various reasons : syslog configuration, time shift between the server and the node, ...
We should document where to look ( in Rudder -> Node -> node details -> Technical logs, or by running /var/rudder/cfengine-community/bin/cf-agent, syslog config files ...) and descibe what situation can be encountered (No reports, wrong reports date, ...)
depending on the situation we should propose a solution (restart syslog, correct timezone ...)
For reference, there is a FAQ for that: https://www.rudder-project.org/site/documentation/faq/some-reports-are-in-no-answer-for-a-node/
Updated by Jonathan CLARKE over 11 years ago
- Assignee set to Matthieu CERDA
- Priority changed from N/A to 1 (highest)
This is important, because it is frequently a source of problems for users, especially new users. Let's get working on this!
Updated by Nicolas PERRON about 11 years ago
- Target version changed from 2.4.8 to 2.4.9
Updated by Nicolas PERRON about 11 years ago
- Target version changed from 2.4.9 to 2.4.10
Updated by Nicolas PERRON about 11 years ago
- Target version changed from 2.4.10 to 2.4.11
Updated by Nicolas PERRON about 11 years ago
- Target version changed from 2.4.11 to 2.4.12
Updated by Nicolas PERRON about 11 years ago
- Target version changed from 2.4.12 to 2.4.13
Updated by Vincent MEMBRÉ almost 11 years ago
There is a section in our website explaining some reasons, maybe that could be used in the documentation too.
https://www.rudder-project.org/site/documentation/faq/some-reports-are-in-no-answer-for-a-node/
Updated by Vincent MEMBRÉ almost 11 years ago
- Target version changed from 2.4.13 to 2.6.11
Since version 2.4 is not maintained anymore, retargeting to branch 2.6
Updated by Matthieu CERDA almost 11 years ago
- Status changed from New to Discussion
- Assignee changed from Matthieu CERDA to Vincent MEMBRÉ
I can't really do that now, can you please, add a link to this in the doc ?
thanks !
Updated by Vincent MEMBRÉ over 10 years ago
- Target version changed from 2.6.11 to 2.6.12
Updated by Vincent MEMBRÉ over 10 years ago
- Target version changed from 2.6.12 to 2.6.13
Updated by Vincent MEMBRÉ over 10 years ago
- Target version changed from 2.6.13 to 2.6.14
Updated by Jonathan CLARKE over 10 years ago
- Target version changed from 2.6.14 to 2.6.16
Updated by Jonathan CLARKE over 10 years ago
- Target version changed from 2.6.16 to 2.6.17
Updated by Nicolas PERRON over 10 years ago
- Target version changed from 2.6.17 to 2.6.18
Updated by Matthieu CERDA about 10 years ago
- Target version changed from 2.6.18 to 2.6.19
Updated by Vincent MEMBRÉ about 10 years ago
- Target version changed from 2.6.19 to 2.6.20
Updated by François ARMAND almost 10 years ago
- Description updated (diff)
- Target version changed from 2.6.20 to 2.10.10
Updated by Vincent MEMBRÉ almost 10 years ago
- Target version changed from 2.10.10 to 2.10.11
Updated by Vincent MEMBRÉ over 9 years ago
- Target version changed from 2.10.11 to 2.10.12
Updated by Benoît PECCATTE over 9 years ago
- Project changed from 30 to Rudder
- Category set to Documentation
Updated by Vincent MEMBRÉ over 9 years ago
- Target version changed from 2.10.12 to 2.10.13
Updated by Vincent MEMBRÉ over 9 years ago
- Target version changed from 2.10.13 to 2.10.14
Updated by Vincent MEMBRÉ over 9 years ago
- Target version changed from 2.10.14 to 2.10.15
Updated by Vincent MEMBRÉ over 9 years ago
- Target version changed from 2.10.15 to 2.10.16
Updated by Vincent MEMBRÉ over 9 years ago
- Target version changed from 2.10.16 to 2.10.17
Updated by Vincent MEMBRÉ about 9 years ago
- Target version changed from 2.10.17 to 2.10.18
Updated by Vincent MEMBRÉ about 9 years ago
- Target version changed from 2.10.18 to 2.10.19
Updated by Vincent MEMBRÉ about 9 years ago
- Target version changed from 2.10.19 to 2.10.20
Updated by Vincent MEMBRÉ almost 9 years ago
- Target version changed from 2.10.20 to 2.11.18
Updated by Alexis Mousset almost 9 years ago
- Status changed from Discussion to Rejected
Updated by Alexis Mousset almost 9 years ago
- Has duplicate User story #7711: Add "Troubleshooting" section added