User story #3818
closed
Add a section to debug/analyze why a Node is not sending any reports
Added by Vincent MEMBRÉ over 11 years ago.
Updated almost 9 years ago.
Description
One of the most common problem in Rudder is that reports are not sent to the server.
This may be because of various reasons : syslog configuration, time shift between the server and the node, ...
We should document where to look ( in Rudder -> Node -> node details -> Technical logs, or by running /var/rudder/cfengine-community/bin/cf-agent, syslog config files ...) and descibe what situation can be encountered (No reports, wrong reports date, ...)
depending on the situation we should propose a solution (restart syslog, correct timezone ...)
For reference, there is a FAQ for that: https://www.rudder-project.org/site/documentation/faq/some-reports-are-in-no-answer-for-a-node/
- Target version set to 2.4.8
- Assignee set to Matthieu CERDA
- Priority changed from N/A to 1 (highest)
This is important, because it is frequently a source of problems for users, especially new users. Let's get working on this!
- Target version changed from 2.4.8 to 2.4.9
- Target version changed from 2.4.9 to 2.4.10
- Target version changed from 2.4.10 to 2.4.11
- Target version changed from 2.4.11 to 2.4.12
- Target version changed from 2.4.12 to 2.4.13
- Target version changed from 2.4.13 to 2.6.11
Since version 2.4 is not maintained anymore, retargeting to branch 2.6
- Status changed from New to Discussion
- Assignee changed from Matthieu CERDA to Vincent MEMBRÉ
I can't really do that now, can you please, add a link to this in the doc ?
thanks !
- Target version changed from 2.6.11 to 2.6.12
- Target version changed from 2.6.12 to 2.6.13
- Target version changed from 2.6.13 to 2.6.14
- Target version changed from 2.6.14 to 2.6.16
- Target version changed from 2.6.16 to 2.6.17
- Target version changed from 2.6.17 to 2.6.18
- Target version changed from 2.6.18 to 2.6.19
- Target version changed from 2.6.19 to 2.6.20
- Description updated (diff)
- Target version changed from 2.6.20 to 2.10.10
- Target version changed from 2.10.10 to 2.10.11
- Target version changed from 2.10.11 to 2.10.12
- Project changed from 30 to Rudder
- Category set to Documentation
- Target version changed from 2.10.12 to 2.10.13
- Target version changed from 2.10.13 to 2.10.14
- Target version changed from 2.10.14 to 2.10.15
- Target version changed from 2.10.15 to 2.10.16
- Target version changed from 2.10.16 to 2.10.17
- Target version changed from 2.10.17 to 2.10.18
- Target version changed from 2.10.18 to 2.10.19
- Target version changed from 2.10.19 to 2.10.20
- Target version changed from 2.10.20 to 2.11.18
- Status changed from Discussion to Rejected
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